FAQ's

Beginners to online casinos often have a number of questions and concerns. In this article we outline the major most common asked questions by those new to online gaming

In this article you will find
• FAQ's

What types of online casinos are out there?

There are many types of online casinos. Some focus on particular games like slots. Most however offer a good selection and variety of games.

Are online casinos legal?

Yes, it is legal to play at an online casino. In South Africa there is a question about the legality of operating an online casino. However, as all the current operators are located abroad this is a legal grey area. No one has ever been prosecuted for playing at an online casino.

What are my chances of winning at an online casino?

Online casinos generally have a payout rate between 96.5% - 98.5% for slots. Your chances of winning at other games depend on the house edge and your luck.

What’s the best way to choose a casino?

To choose the casino that’s best for you consult the casino reviews on this website. They have all been thoroughly examined by our experienced reviewers.

How do I know if a casino is safe and reputable?

First of all, if the casino is featured on this site it’s reputation is not in doubt. If you’re trying out a casino that we haven’t’ reviewed be sure to check that they post all of their policies and contact information. Make sure they are audited by a casino trade organization like eCOGRA. Don’t be shy and speak to them on the phone before you sign up. This will give you a feel for their trustworthiness.

How do I download a casino?

Simply click on the download link and follow the install instructions. Most casino software is compatible with all Windows systems, and some is even compatible with Mac.

How does a download version differ to instant play?

The download version of an online casino sometimes contains more games. However, this is changing with more and more online casinos offering a full spectrum of games via both download and instant play versions.

Is the casino software safe for my computer?

Yes, casino software put out by reputable casinos never contains viruses or extra annoying programs you don’t want.

How can I find out if a game or casino will work on my operating system?

Consult the FAQ of the online casino you would like to play at, they will state what operating systems are supported. If it is an instant play casinos (flash) this is supported on all operating systems (Windows & Mac)

How do I deposit money at a casino?

Online casinos accept deposits via bank transfer, credit card, as well as online payment methods such as Neteller, Skrill (Moneybookers), PayPal, and more.

How long will it take after depositing before I can play?

All deposit methods except for check or bank transfers are instant. You can start playing immediately.

Can I play games for free?

Yes, all online casinos offer a ‘free play’ or ‘practice’ mode. This is great for finding out which games you will enjoy the most with your real money deposit.

How do I know the games aren’t fixed and that the spins and hands are random?

Reputable online casinos use a Random Number Generator (RNG). This ensures that all cards dealt and pokie spins are truly random and are games of chance.

How can I learn the payout percentage for a casino?

Online casinos post their pokie payout percentages on their website. Usually it is provided by an external auditor and can be accessed by clicking one of the badges on the footer of the casino’s homepage.

What types of bonuses do the casinos offer?

Most casinos offer a generous first deposit bonus amounting to 100% of your deposit up to a certain amount. They also offer reload bonuses at select times of the month.

What is the welcome bonus?

A welcome bonus is the bonus the casino gives you after you sign up and make your first real money deposit.

What is a wager requirement?

A wager requirement, also known as playthough is the amount you must bet in order to cash out winnings from bonus money. For example if you get $100 in bonus money and the wager requirement is 15x you need to bet $1500 total in order to make a withdrawal.

How can I withdraw my winnings?

Click on the banking area of the online casino and fill out the withdrawal request. Usually the winnings will come to you within 24 hours of your request.